Travelworx is a division of Flightworx Aviation Ltd

TERMS & CONDITIONS

Travelworx is a subsidiary of Flightworx Aviation Ltd, a company registered in England and Wales under number 06566156 whose registered office is at 4-8 Cambridge Road, Stansted, Essex, CM24 8BZ.

Any reference to Travelworx contained in this agreement also includes its parent company, Flightworx Aviation Ltd (“the Service Provider”)

Any reference to “The Client” contained in this agreement refers to the customer of Travelworx.

Any reference to a “booking” in this agreement relates to the service requested by The Client.

Any reference to a “supplier” in this agreement relates to the third party company who will ultimately provide the service requested by The Client.

TRAVELWORX BOOKING PORTAL & SERVICES

The access credentials provided hereunder and their associated material are for the sole and exclusive use of The Client. The Client may not transfer any such material to any third party, nor allow any third party to access or use any such material. The Client shall not, directly or indirectly, export or release any information, materials, or technology provided hereunder to any third party Worldwide

PRICES AND CHARGES FOR TRAVEL SUPPORT SERVICES

Prices and charges for Travel Support Services shall be those published by Travelworx available on the Travelflow portal. The prices are live rates and are subject to change. Only when the service is confirmed is the price guaranteed. Until the booking is confirmed, The Service Provider cannot be held responsible for fluctuation of the prices shown on the website.

Amendment fees will be levied for any changes made to a booking. Ensure accurate information is provided at all times. Ensure any traveller names are provided as per the traveller’s official travel documentation such as a passport. Full cancellation charges may apply for incorrect information being provided.

REMUNERATION

In consideration of Travelworx providing services, The Client agrees to pay The Service Provider for its services and products at the prices and within the timeframe and in the manner set out herein. The Client further agrees to pay any administration charges incurred by Travelworx and to pay, discharge and reimburse all additional third party charges and disbursements incurred by Travelworx or its suppliers for providing or obtaining products and services at the instance and request of, or for the benefit of Client.

CHANGES MADE TO YOUR BOOKING

All suppliers reserve the right to amend their service offering prior to the booking being fulfilled. Travelworx will do its utmost to advise you of any significant changes as soon as possible. Travelworx is not responsible for these changes and the supplier’s Terms and conditions will prevail.

FORCE MAJEURE

Compensation will not be payable if Travelworx are forced to cancel, or in any way change, your arrangements due to war, threat of war, industrial dispute, riots, civil strife, political unrest industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions, epidemics, theft, quarantine, medical or customs regulations, technical and administrative problems with transport, closure of airports, breakdown with machinery and equipment, water shortages or other unusual and unforeseeable circumstances beyond The Service Provider’s control.

WHEN YOU REQUEST CHANGES OR AMENDMENTS TO YOUR BOOKINGS

If you wish to change your booking, or amend details including dates and name changes you may to do so at a fee where it is allowed under the terms and conditions of the supplier plus our administration fees. Travelworx fees for alterations are:

Name change – £50 per person if made no later than 2 weeks before departure plus airline charges – including full airfare where applicable.
Date change – £50 per person admin fee plus the fare difference if applicable this is in addition to the airline charges in some cases full airfare as most tickets are non-refundable and non-changeable once they are issued.
No change is allowed within 2 days of departure and our cancellation terms would apply to all changes.
All other changes will be treated as cancellation and re-booking.
All changes must be made in writing and charges paid in full at the time of changes made to the booking.

NAMES OF PASSENGERS TRAVELLING

The name shown on a booking must exactly match the name of the passenger travelling as it appears in his/her official travel documentation such as a passport. You may be refused boarding/service for any discrepancies and you may have to complete a new booking for your journey. Ensure that you provide Travelworx with the correct names of all passengers at the time of booking. For flight tickets, it is not usually possible to make changes without incurring charges, sometimes at the full price of a new ticket. Check your booking carefully and inform Travelworx immediately if there are any errors.

ACCOUNTING AND INVOICING

Flightworx shall invoice the Client for all sums due under this Agreement and as agreed herein.

Disbursements made on the Client’s behalf by Travelworx or its suppliers and other third party charges paid by Travelworx will be billed to the Client and all sums due must be paid within the terms of the contract.

SETTLEMENT OF ACCOUNTS; PAYMENT AND COLLECTION; WITHHOLDING OF SERVICE

Client agrees to pay all invoices in GBP, USD or EUR within 14 days from receipt of invoice unless previously agreed in writing with the Servcie Provider. Past due invoices shall be deemed overdue and shall bear interest at 1.5% per month above the base rate set by Barclays Bank.

Delinquent invoices may be offset or presented for payment against The Client’s Letter of Credit or deposit where applied. In the event a payment from The Client reaches Travelworx after the delinquent invoices have been paid by the Letter of Credit, the proceeds shall be held as a cash deposit in lieu of the Letter of Credit.

If Travelworx, in its sole discretion, deems itself insecure with regard to past, pending, or future transactions with The Client, service and credit to The Client will be discontinued, with or without further notice, until the account is settled, a Letter of Credit is issued, deposit is made, or such other action is taken to cause Travelworx, in its sole discretion, to deem itself secure.

INVOICES UNDER INVESTIGATION

Unless questioned or disputed in writing by the Client within 7 days of receipt of the invoice in question, all invoices shall be deemed correct and accepted by The Client. All Client questions or enquiries should be by letter, fax, or email. Invoice enquiries pertaining to services by Travelworx will be answered by Travelworx. Invoice enquiries pertaining to services by third parties will be forwarded by Travelworx along with letters of enquiry to the third party with a copy to The Client.

Prompt protest by The Client is necessary to enable Travelworx to investigate complaints before payment occurs on third party invoices. If Travelworx has paid the third party prior to receiving The Client’s enquiry, The Client is responsible to pay Travelworx in full, subject to credit or refund by Travelworx to the extent of refund or credit received from the third party. No enquiry or dispute shall relieve The Client of its obligation to pay in a timely manner all undisputed portions of the invoice.

INSURANCE

At all times during the term of this Agreement, The Client shall ensure adequate policies of insurance providing insurance coverage sufficient to The Client’s bookings. Travelworx assumes no responsibility for enforcing insurance, or for ensuring The Client is adequately covered any time.

TRAVEL DOCUMENTATION

It is The Client’s responsibility to have valid documentation, vaccinations & visas applicable for travel. If Travelworx incur costs as a result of The Client holding improper or incorrect documentation, Travelworx will look to recover the costs from The Client.

SUPPLIERS

Travelworx has developed and continues to develop a worldwide network of International service suppliers to coordinate servicing the needs, and to provide certain services and goods arranged by Travelworx. Suppliers may be unrelated to Travelworx, or may be related to Travelworx as joint ventures, corporate subsidiaries, or in other forms. All Suppliers act as independent contractors and Travelworx does not have the right to supervise and does not supervise details of their operation, and shall not be liable for and does not accept liability for their acts and omissions.

Travelworx’ sole obligation shall be to use ordinary care in the selection of such Suppliers. The foregoing shall remain true notwithstanding that Travelworx may directly or indirectly, share or participate in the revenues or profits arising from the activities of a Supplier. Travelworx will always work in partnership with its clients to select any supplier and this must be in agreeance with The Client.

LIABILITY, DISCLAIMERS, RELEASE AND INDEMNITY

Travelworx may perform the services requested by The Client either directly or through Suppliers. Travelworx shall not be responsible for any misconduct or negligence on the part of any third party provider appointed by Travelworx.

TRAVELWORX SHALL NOT BE LIABLE TO THE CLIENT OR THIRD PARTIES FOR ERRORS, DELAYS, OR INTERRUPTIONS IN PROVIDING SERVICES, ANY ERRORS IN JUDGMENT CAUSED BY THIRD PARTY SUPPLIERS BUT WILL REVIEW ITS PRACTICE FOR ANY OF THEIR OWN ACTS OR OMISSIONS, INCLUDING THEIR OWN NEGLIGENT ACTS OR OMISSIONS. TRAVELWORX SHALL HAVE NO RESPONSIBILITY FOR AND HEREBY EXPRESSLY DISCLAIM ANY WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO THE GOODS OR SERVICES OF TRAVELWORX INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TRAVELWORX WILL SUPPORT ANY REVIEW OF BAD PRACTICE BY A SUPPLIER AND WILL ACTIVELY ASSIST IN ANY RECOUPERATION FOR ITS CLIENTS.

Security against interception or misuse of information transmitted over the Internet cannot be assured. Client hereby assumes the security risk and acknowledges that Travelworx is not responsible for the interception or use by third parties of any confidential information so transmitted. Further, Client acknowledges that all services provided hereunder are advisory in nature and The Client agrees to review and verify the accuracy and correctness of services supplied to it prior to use.

IN NO EVENT WILL TRAVELWORX BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT, OR EXEMPLARY DAMAGES, ARISING OUT OF THE PROVISION OR THE ATTEMPT TO PROVIDE SERVICES HEREUNDER IN EXCESS OF THE AMOUNT PAID BY CLIENT, PURSUANT TO THE INVOICE, IN AN AMOUNT NOT TO EXCEED £25 BRITISH POUNDS FOR EACH INVOICE TRANSACTION. ALL SUPPLIERS SELECTED BY TRAVELWORX WILL INDEPENDENTLY TRANSACT WITH THE CLIENT AT POINT OF SALE / OPERATION.

This limitation of liability shall not apply to damage to property or persons caused by the gross negligence or wilful or wanton misconduct of Travelworx. The sole liability of Travelworx and the exclusive remedy of Client for any injury or damage to The Client arising out of the services requested of or furnished by Travelworx or its Suppliers or arranged by Travelworx shall be the remedy specified in this Article.

Further, The Client does hereby release and covenant not to sue Travelworx and, except to the extent recited above, does hereby agree to indemnify and hold Travelworx harmless from and against any and all claims, demands, liabilities, judgments, costs, loss of use or profits, and incidental, consequential or punitive damages even if Travelworx has been notified of the possibility of such damages, loss or damage to property, injury to or death of any person, damages, and expenses of any nature whatsoever whether in contract or in tort, or absolute or strict liability, (collectively “Losses”), including without limitation any Losses arising from the negligence of Travelworx or its Suppliers (further including without limitation, the cost of investigating and defending any alleged Losses and lawyers’ fees and expenses incurred in connection therewith) which may arise from any false, misleading, or inaccurate information supplied to Travelworx by The Client, or from the furnishing, use, or performance of the services or software provided by Travelworx, whether suffered by Client or third parties. No proceeding or suit shall be brought against Travelworx upon any claim of the Client arising out of the performance of this Agreement unless written notice of the claim has been delivered to Travelworx within ninety days of the occurrence giving rise to the claim, or within ninety days of the Client learning of the existence of the claim, whichever shall last occur. No action may be instituted against Travelworx until after the expiration of six months after delivery of such claim to Travelworx, and shall be brought prior to the expiration of two years from the date of the event upon which the claim is based. Travelworx shall not be held liable for and The Client shall indemnify Travelworx from any loss resulting from any expenses charged to Travelworx by The Client or any member of the aircraft crew and thereafter deemed improper by the Client upon receipt of Travelworx invoice.

CONFIRMATION OF SERVICES

If you do not agree with any items set out in these standard Terms & Conditions please inform us immediately in writing to reservations@travelworx.aero. If no correspondence is received before the start of the service set out on page 1 of this document then it shall be deemed that you and the company your represent accept and acknowledge all information stated.

Flightworx Aviation Ltd, Travelworx, Flightworx Fuel Services Ltd, Flightworx Guernsey Ltd – Privacy document

Operating to: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016

YOUR PRIVACY MATTERS

Flightworx Aviation Ltd, Travelworx, Flightworx Fuel Services Ltd and Flightworx (Guernsey) Ltd mission is to connect the clients we service and to assist to operate their business more productively and successfully. Central to this mission is our commitment to be transparent about the data we collect about you, how it is used and with whom it is shared in the nature of our duties as a service supplier working on our client’s behalf.

Our GDPR compliant Privacy Policy applies when you use our Services. We offer our users choices about the data we collect, use and share as described in our Privacy Policy and Cookie Policy You can contact us at any time regarding the above via: datacompliance@flightworx.aero

Terms of use of this site

No authorisation is granted to copy documents which may appear on or be reached by links from Travelworx’s Websites. No materials available on Travelworx’s Websites may be copied, stored, transmitted by any means, including but not limited to electronic, mechanical, scanning, photocopying, or recording, without the prior express written permission of Travelworx.

Travelworx expressly reserves all intellectual property rights it may possess in products, processes or technology which appear on Travelworx’s websites.

MATERIALS AVAILABLE ON TRAVELWORX’S WEBSITES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF YOUR JURISDICTION PROHIBITS EXCLUSION OF IMPLIED WARRANTIES, THE EXCLUSION OF IMPLIED WARRANTIES MAY NOT APPLY TO YOU. IN NO EVENT WILL TRAVELWORX BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES FOR ANY USE OF THE MATERIALS OR INFORMATION ON THIS WEB SITE, OR ANY OTHER LINKED WEB SITE, INCLUDING, WITHOUT LIMITATION ANY CLAIMS OR DEMANDS FOR LOST PROFITS OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TRADEMARKS

All services and/or products that contain a servicemark, trademark or registered trademark notice referenced herein are servicemarks, trademarks or registered trademarks of Flightworx Aviation Ltd. Other product and company names mentioned herein may be the trademarks of their respective owners.